plumbing service
Urgent Plumbing Service
A burst pipe or active leak can't wait. Call with what you see, and we'll help you limit the damage and get the problem under control.
First, control the water
Most plumbing emergencies get worse by the minute, and the biggest factor in the final repair bill is how long water kept moving. Before anything else:
- Local problem (one toilet, one sink): close the angle stop under the fixture.
- Can’t isolate it: close the main shutoff — typically near the front hose bib, in the garage, or at the street-side meter box in most Valley homes.
- Water heater involved: close the cold-water valve on top of the tank.
If you’re not sure which valve does what, that’s fine — call anyway and we’ll walk through it with you on the phone.
What to tell us when you call
The more specific the picture, the better prepared the visit is:
- Where the water is coming from, and whether it’s clean supply water or drain backup
- Which rooms or units are affected, and whether it’s reaching finished surfaces
- Whether water is anywhere near outlets, appliances, or the electrical panel
- The property type — house, multifamily unit, or a business that needs to keep operating
How the visit works
We start by confirming the water is stopped, then find the actual failure point — which is often not where the water shows up, especially in slab homes and multi-story buildings. You get a plain explanation of what failed and what the repair involves before work proceeds. Where opening a wall or ceiling is required to reach the failure, we tell you first, not after.
Businesses and multi-unit properties
Backups and supply failures in occupied buildings involve more than the repair: access, tenant notice, and keeping the rest of the building running. Tell us about operating constraints up front and we’ll work the job around them where the plumbing allows it. For recurring problems across a portfolio, ask about a standing commercial service relationship — the commercial page on this site explains what to include.
Questions about this service
Should I shut off the water before calling?
If water is actively flowing where it shouldn't be, yes. Close the fixture's angle stop if the problem is local, or the main house valve — usually near the front hose bib or at the meter box — if you can't isolate it. Then call.
What if water has reached an electrical outlet or panel?
Keep everyone away from the area, don't touch the panel with wet hands or while standing in water, and say so when you call — water near electrical equipment changes how the visit is handled.
Is a slow drip an urgent call?
Not usually. A contained drip under a sink can be a scheduled repair. Water you can't stop, sewage backing up, or moisture spreading through walls or ceilings is worth an urgent call.
